Ajilon Communications - Our Services


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In the world of communications, many organizations operate contact centres/help desks/business offices as a means of better supporting their clients and employees. In an increasingly competitive marketplace, these centres play a critical role in the success or failure of an organization. The overwhelming task of designing, integrating, implementing and managing the various technologies as well as personnel and training issues becomes even more complex as these centres integrate their hardware and software with the web. These daunting challenges often require the manpower and expertise of outside staffing partners who are proven in their ability to successfully deliver resources, technical expertise and solutions on time and within budget. Whether your goal is to drive greater levels of customer satisfaction within your existing centre, expand your current operations or outsource your existing centre, Ajilon Communications is well positioned to help. We provide just-in-time contact centre resources on a contract, managed services or on a permanent basis.		Ajilon Communications provides the following type of highly qualified and professional resources: •Business Process Mapping Specialists •Business Resumption Planning Specialists •Business Continuity Specialists •Directors of Business Lines •Internetworking Specialists •Operations Assessments Specialists •Operations Personnel (Managers, Team Leaders/Supervisors) •Project Managers •RFI/RFP Writers / Evaluators •Scheduling / Metrics Specialists •Security Specialists •Support Personnel •Technical and non-technical Agents •Technical Specialists (CTI, IVR, PBX, ACD, VOIP, CRM, WFM, etc) •Training Design and Delivery Personnel